Cancellations

• 7 day’s notice of cancellation is required for a full refund to be given

• If you wish to cancel within 7 day’s notice your child’s place must be re-sold for you to receive a full refund

• In the event of cancellation by Venue 360 all monies will be refunded

• We reserve the right to contact parents at any point, when our staff assess a child to demand 1:1 attention that jeopardises the welfare of other children and places a higher demand on our staff.

 

Sickness

• Full refunds will be given for cancellations due to sickness only on receipt of a doctor’s certificate as proof of illness Health and Safety

• A qualified First Aider is on duty at all times during course activity

• Children should not be brought to a camp if they feel unwell

• It is the responsibility of the Parent / Guardian to declare any medical or behavioural conditions upon booking.

• Please contact Georgia Carey on g.carey@venue360.co.uk if you have not already made us aware.

• Parents/guardians will be contacted and asked to come and collect any child if taken ill during the camp

 

Photographs

• During children’s activities, photographs may be taken by authorised Venue 360 staff for marketing purposes, if you have any objections please tick the relevant box on the Children’s Activities Registration Form

 

Advance Booking

• For all holiday activity camps and Extra Time, pre-booking is essential to ensure adequate supervision levels

• We may not be able to guarantee your child a place without pre-booking

 

Late Collection Policy

• The venue is not responsible for the transport of your child to your home

• If you are aware that you are going to be late then please contact Reception on 01582 418873

• Repeated lateness will be liable for staff costs being passed on to the parent concerned

 

General

• If any of the child’s details change it is the responsibility of the parent/guardian to notify Venue 360

• Courses require a minimum of 6 children to run

• Please be advised during sport specific camps eg tennis, children may be offered the chance to participate in a different sport such as football of rounders for one afternoon of the week

• Please arrive no earlier than 10 minutes before the activity start time

• Bookings are non-transferable and only in exceptional circumstances can children move to a different activity. For the purpose of staffing we would be unable to accommodate any changes on the morning of the activity

• Age ranges must be adhered to and children will be refused with no refund given should it be found they are not the age the parent / guardian said they were

• Venue 360 is not liable for loss or damage to items such as mobile phones or ipods. We strongly recommend children leave these items at home.

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FULL T&C's and registration form