contact us today
we'd love to hear from you........
general enquiry form
location, location, location
By Rail – over the road
The Luton Airport Parkway rail station and DART is directly opposite us with frequent Thameslink services to and from London. We are only 30 minutes from the centre of London.
From the train station exit via the same direction as the taxi’s and cars until you come to the pathway access to the main road. Cross the road at the pedestrian traffic lights and turn right. You will then see us almost immediately on your left-hand side.
By Air – 5 minutes in a taxi
London Luton Airport is only a 5 minute drive away. Regular buses or Taxis are available immediately outside the airport.
By Foot – 20 minutes walk from the town centre
From Park Square (by University of Beds main campus) head down Park Street (passing The Brewery Tap pub on your right then Iceland food store further down on your left). Continue along Park Street for approx. ½ mile, then turn left into Osborne Road. At the top of Osborne Road (past Vauxhall Motors main office on the left-hand side), turn right onto Gipsy Lane. After about 200 metres you will see the retail park on your left and then we are located on your right.
By Road - The M1 is just 3 minutes away
From M1: From Junction 10, take exit towards Luton. Go over next roundabout (Junction 10a) taking A1081 towards Luton Airport / Town Centre. As you approach a set of traffic lights, get in the left hand lane and via left. Turn left at next roundabout and the entrance is 200m on left (opposite the retail park).
From Hitchin: Follow A505 towards Luton. Follow signs for Luton Airport (clockwise round Luton, over several roundabouts). Take 3rd exit at roundabout (signposted left to Luton Airport) onto Kimpton Road. Turn left at end of road onto Windmill Road, then straight over mini roundabout, we are on your right just after retail park traffic lights.
300+ free car parking spaces available
Satellite Navigation users should be aware that our postcode is LU1 3JH and that for some reason you are directed across the road to the retail park. We are easily visible from the retail park; you cannot miss our large car park, main building and tennis courts.
EV Charging - We have 6 superfast electric vehicle charging points on site so you can charge your car before leaving / whilst here.
These are supplied and managed by Instavolt - click HERE for full details.
careers
Do you possess exceptional customer care skills?
Do you want to work for Luton’s leading health, leisure and hospitality venue?
If so then we’d love to hear from you. We’re always on the lookout for talented members of staff to join our team.
Benefits of working at Venue 360 include: competitive pay, free gym usage and sports facilities, free hot drinks, discounts in Balcony Café Bar
Please click HERE to view our current vacancies.
mystery shopper
Since we opened our doors over 29 years ago, we’ve made it our mission to continually improve our high standard of customer care.
As part of our mission we regularly use mystery shoppers to review our performance. Our mystery shoppers are selected from various backgrounds and include both members and non-members.
Simple questionnaires are completed after each visit and the information is then confidentially passed directly to an independent company who scores their experience.
As one of our mystery shoppers not only will you be paid for completing the survey but you will also be reimbursed for the cost of a sports booking and a meal and drinks in the bar.
Any information you provide is confidential and will not be used for any purpose other than the implementation, maintenance and subsequent staff training of the Mystery Shopper Programme at Venue 360.
To give you a better understanding of what’s involved; our mystery shoppers evaluate three main skill categories for each department of our operation, including:
-
PRODUCT SKILLS:
Staff’s product knowledge, promotional literature, equipment, temperature of food, appropriateness of music
-
TECHNICAL SKILLS:
Staff uniforms and appearance, confirmation of bookings, condiments and cutlery laid properly, cleanliness of toilets & changing areas
-
CUSTOMER SKILLS:
Friendly greeting, speed of acknowledgement, helpful and proactive, positive body language.
If you'd like to be a mystery shopper, contact the third party we use via the following website: https://www.amberarch.com